GENERAL TERMS AND CONDITIONS OF USE AND SALE

In force as at 31 October 2023

1. GENERAL

STAYCATION, a French simplified joint-stock company (société par actions simplifiée) having a share capital of €19,211.88, registered in the Paris Trade and Companies Register under number 829 869 023, having its registered office at 18 rue Soleillet – 75020 Paris (“STAYCATION”), provides its Members with an online platform for booking accommodation services in France and abroad.

These general terms and conditions of use and sale (“GCUS”) apply to any use of the Website by a Member, in particular with a view to the purchase of Services by the latter.

By browsing the Website and/or purchasing the Services, a Member shall be deemed to have unconditionally and contractually accepted the entirety of the GCUS in force on the date of such browsing and/or purchase. STAYCATION reserves the right to modify them at any time. The applicable GCUS are those in force on the day of browsing the Website or on the day of the booking made by the Member.

The GCUS are available on the STAYCATION Website and application.

In accordance with Article L211-8 of the French Tourism Code, the information on the STAYCATION Website together with the GCUS, constitute pre-contractual information for the purchase of Services.

2. DEFINITIONS

For the purposes of interpreting the GCUS and without prejudice to the terms defined in the body of the GCUS, the following terms beginning with a capital letter, whether used in the singular or in the plural, will have the meaning set out below.

“Exceptional and Unavoidable Circumstances” means, in accordance with Article L211-2 V 3° of the French Tourism Code, a situation beyond the control of the party invoking it, the consequences of which could not have been avoided even if all reasonable measures had been taken.

“Personal Space” means the personal space created by the Member on the Website in order to access the Services.

“Partner Hotel” means any hotel that is a partner of STAYCATION in the context of the Services offered to Members on the Website.

“Member” means an individual of legal age who (i) has the legal capacity to enter into a contract, (ii) is a consumer within the meaning of the French Consumer Code and (iii) has created a Personal Space on the Website in order to use the Website, access and/or purchase a Service.

“Services” means, collectively, (i) the accommodation services in the Partner Hotels and (ii) the Additional Services. The Services are tourist packages within the meaning of Articles L211-2 I and L211-2 II of the French Tourism Code.

“Additional Services” means the additional paid services offered in addition to the main accommodation service (in particular, access to breakfast, a bottle of wine, a massage session, private use of the swimming pool, etc.) produced (i) by the Partner Hotel, (ii) by a third party service provider on behalf of the Partner Hotel or (iii) directly by STAYCATION (for example, catering kits, concert tickets, etc.).

“Booking” means any order for Services placed by a Member on the Website and which has been confirmed by STAYCATION.

“Site” means (i) the Website which can be accessed at the following address “https://www.staycation.co” and/or (ii) the mobile “Staycation” application available on Android and the App Store, allowing any Member to consult the Services, to read all the pre-contractual information relating to the Services, to consult the GCUS and/or to book a Service.

3. REGULATORY INFORMATION RELATING TO STAYCATION

In addition to the information provided in article 1, in accordance with Article R211-2 of the French Tourism Code, the information relating to STAYCATION is as follows:

Registration number with the Registery of Tour Operators (Registre des Opérateurs de Voyages et de Séjours) (Atout France): current;
Guarantor: in progress;
Insurer: Generali Iard, 2 rue Pillet-Will, 75 009 Paris.

4. CONDITIONS OF ACCESS TO THE WEBSITE AND SERVICES

Access to the Website and the Services is reserved for Members who comply with the conditions of this article.

Before browsing the Website and accessing the Services offered, a Personal Space must be created on the Website by completing at least the mandatory fields. The Member must provide accurate, complete and up-to-date information. Once the form has been completed, the Member will receive a registration confirmation by email and log in details enabling them to access their Personal Area.

The Member may also use Facebook Connect / Google Connect / Apple Connect to connect to the Website. In accordance with the general terms and conditions of these services, STAYCATION will only collect such information as is necessary to complete the Member's registration form, such as their full name and e-mail address.

The Member is solely responsible for the information provided and for the use of their login details and password. Any connection using the Member's login details and passwords shall be deemed to have been made by the Member and under the Member's sole responsibility. STAYCATION shall not be held responsible for any inaccurate information provided by a Member or for any action carried out within its Personal Space, whether due to fraud by a third party or negligence on the part of the Member. Where applicable, the Member shall immediately inform STAYCATION of any unauthorised use of its login details and/or its Personal Space.

Any change in the information provided to STAYCATION must be modified in the Member's Personal Space. STAYCATION may request supporting documentation if necessary.

5. SERVICE BOOKING PROCESS

STAYCATION offers Services on the Website in the name and on behalf of Partner Hotels, except for those Additional Services which it offers in its own name and on its own behalf.

5.1. Steps for booking Services

Booking Services is reserved exclusively for Members and is carried out exclusively via the Website in accordance with the steps set out below:

The Member must identify themselves on the Website to access the Service offered.
To make a booking, the Member must choose the desired Service (location, date, choice of room: classic, superior, suite, etc.) and select any Additional Services (breakfasts, bottle of wine, massage, private use of the swimming pool, etc.).
The main characteristics of the Services appear on the page of the Website dedicated to the presentation of the relevant Service and take into account the information requested, namely: the dates of departure and arrival; the location; the number of rooms and people; the classification of the accommodation; the room; the meals; any Additional Services offered; the contact details of STAYCATION and the Partner Hotels; the total price and the methods of payment of the price of the Services as well as the applicable GCUS. The Member is deemed to have fully read and accepted the details of the Service before confirming their booking.
If the Member decides to proceed with their booking, then before validating their basket, they are required to check the summary of their order, which sets out the details of the Services chosen (including Additional Services) as well as the price and service charges inclusive of all taxes, so as to ensure that all the information displayed on the screen corresponds to that which was provided by the Member.
To continue with the booking, the Member must validate the basket by clicking on “Confirm my basket”.
The Member must complete the required information about themselves and the payment terms.
The booking of Services is reserved for Members who have read and accepted the GCUS in their entirety before each booking.
After reading the GCUS, the Member will be able to validate his/her booking by clicking on “Confirm and pay”. It is specified that by confirming this booking, the Member acknowledges (i) having read and accepted the GCUS and (ii) definitively accepted the booking subject to the bookings expressed in articles 8 and 9 below.

5.2. Confirmation of the booking of Services by STAYCATION

Once the payment has been validated, STAYCATION shall send a confirmation of the booking to the Member, by email, to the address provided by the Member, within a maximum of one (1) business day following the date of receipt of the sums via the payment service provider, Stripe, in respect of the booking.

If the Member has not received this confirmation e-mail, they should check their “spam/junk” folder. If the e-mail is not in their “spam/junk”, then the Member can contact STAYCATION by e-mail at the following address: hello@staycation.co.

On the first day of the Booking, the Member shall provide the Partner Hotel with confirmation of the Booking and a valid form of ID.

6. FINANCIAL TERMS AND CONDITIONS

6.1. Price of services

The price of the Services is displayed on the Website.

This is a total price, inclusive of all taxes and including, where applicable, all fees, charges or other additional costs or, in the event that these cannot be reasonably calculated prior to booking the Services, an indication of the nature of any applicable additional costs (including any tourist taxes applied by the Partner Hotels that the Member is likely to pay).

6.2. Service charges

In addition to the price of the Services, STAYCATION charges a service fee (including all taxes), the amount of which is indicated in the summary of each booking before confirmation by the Member.

6.3. Terms of payment

With regard to Services sold in the name of and on behalf of Partner Hotels, STAYCATION is authorised to collect, in the name of and on behalf of Partner Hotels, any sums owed by the Member in respect of their Booking.

Payment for the booking will be made upfront when the order is placed on the Website.

For security reasons, all payments made on the Website will be made by debit card (VISA, MASTERCARD), Apple Pay or Google Pay, via the payment service provider, Stripe (https://stripe.com).

To use Stripe's services, the Member must first read and accept Stripe's general terms and conditions of use (https://stripe.com/fr/legal/ssa/fr-fr). Stripe uses the SSL (Secure Socket Layer) protocol so that any information provided is encrypted by state-of-the-art software and cannot be read by any third party during its transport on the network.

The commitment to pay by card is irrevocable. By providing their bank details at the time of booking, the Member authorises STAYCATION to debit their card for the total amount of the booking.

Once payment has been initiated by the Member, the transaction is immediately debited after verification of the information. In the event of an error, or if it is impossible to debit the card, the sale is immediately cancelled by operation of law and the booking cancelled. The Member expressly acknowledges that by providing Stripe with their bank card number, they authorise Stripe to debit their account of the amount of the booking.

In addition, it is specified that any purchase of Services (including any Additional Services) by a Member that is not made via the Website but directly with the Partner Hotel will be invoiced separately by the latter.

6.4. Billing

The Booking will be invoiced directly by the Partner Hotel.

Invoicing for service charges and Additional Services sold by STAYCATION is carried out by the latter in accordance with applicable regulations.

7. ASSIGNMENT

Under the conditions of Articles L211-11 and R211-7 of the French Tourism Code, the Member may assign the Booking to a third party who fulfils the same conditions as the Member in order to honour said Booking, subject to informing the Partner Hotel or STAYCATION in advance by any written means before the start of the Booking.

In this case, the Member and the assignee shall be jointly and severally liable, vis-à-vis STAYCATION or, where applicable, the Partner Hotel, for payment of the balance of the price as well as any fees, royalties or other additional costs incurred by such assignment.

8. CHANGING A BOOKING

8.1. Modifications by the Member

Any modification of a Booking at the request of the Member may only be taken into consideration after obtaining the express written consent of STAYCATION, which itself shall have obtained the consent of the Partner Hotel. Where applicable, a Member's requests shall not be effective until such Member has accepted the specific quote issued by STAYCATION or the Partner Hotel.

8.2. Modifications by STAYCATION

In accordance with Article L211-13 of the French Tourism Code, STAYCATION reserves the right to unilaterally modify the GCUS as well as the conditions of the Services presented on the Website prior to the start of the Booking, provided that such modifications are minor and that STAYCATION informs the Member in writing thereof.

Furthermore, in the event that, prior to the start of the Booking:

compliance with one of the essential elements of the Booking is rendered impossible as a result of an event beyond STAYCATION's control;
STAYCATION is obliged to make a change to one of the essential elements of the Booking;
STAYCATION is unable to meet the Member's specific requirements as detailed in advance to STAYCATION; or
the price of the Booking would increase by more than 8%;

STAYCATION shall notify the Member thereof and submit the proposed modifications. The Member shall then have the right to cancel the Booking free of charge or to accept the proposed modifications under the conditions set out in Articles L211-13 and R211-9 of the French Tourism Code.

9. CANCELLING A BOOKING PRIOR TO THE START OF THE SERVICE

The Member acknowledges that any Booking of a Service is binding and is not subject to the right of withdrawal under the French Consumer Code.

However, in accordance with Article L211-14 of the French Tourism Code, a Member may cancel their Booking before its start date by sending a registered letter with acknowledgement of receipt to STAYCATION. In this case, and given the lateness of the booking deadline, none of the sums paid by the Member for the Booking (including the price of the Services as well as the service charges) will be reimbursed by STAYCATION, in the name and on behalf of the Partner Hotel with regard to the price of the Services, and they will be retained as cancellation fees.

10. LIABILITY

10.1. STAYCATION's liability in the performance of the Services

In accordance with the French Tourism Code, it is specified in particular that STAYCATION shall not be held liable in the event of any damage attributable either to the Member or to a third party not involved in providing the Services included in the Booking, or to Exceptional and Unavoidable Circumstances.

In any event, should STAYCATION or the Partner Hotel be found liable, the provisions of Articles L211-16 and L211-17 of the French Tourism Code shall apply. In particular, we hereby inform the Member that they may benefit from assistance in the event of difficulty.

In accordance with and under Article L211-16 of said Code, if the Member notices any non-conformities during their stay, they shall notify them as soon as possible after noticing them by any written means.

In the event of any failure to perform the obligations resulting from the GCUSs, the Member may contact either the Partner Hotel directly (whose contact details appear in the description of the Service on the Website and/or in the Booking confirmation) or STAYCATION (whose contact details appear in article 15.1 below). STAYCATION is responsible for informing the Partner Hotel as soon as possible of any complaint or claim relating to the provision of the Services.

Furthermore, STAYCATION shall not be held liable for any errors made by the Member in providing their information when making a Booking on the Website.

10.2. STAYCATION's liability in connection with the operation of the Website

Except in the event of a malfunction of the Website for which it is responsible, STAYCATION may not be held responsible for any anomalies that may occur during registration and/or a booking that are attributable either to the Member, or to the unforeseeable and insurmountable act of a third party unrelated to the service, or to a case of force majeure (for example, anomalies caused by any hardware, software or means of connection used or by a third party service provider).

STAYCATION will do its best efforts to maintain the Website in an operational state. However, this is an obligation based on effort (obligation de moyens) and STAYCATION offers no guarantee that the uninterrupted operation and/or continuity of the Website can be ensured, particularly in the event of force majeure.

Use of the Website implies knowledge and acceptance of the characteristics and limits of the Internet, particularly as regards technical performance, response times for consulting, querying or transferring information, the lack of protection of certain data in respect of possible misappropriation and the risks of contamination by any viruses circulating on the network.

STAYCATION shall not be held responsible if the data relating to a Member's registration does not reach STAYCATION for any reason for which STAYCATION cannot be held responsible (for example, an Internet connection problem due to whatever reason on the part of the Member, a momentary failure of STAYCATION's servers for whatever reason, etc.) or arrives illegible or impossible to process (for example, if the Member's computer hardware or software environment is unsuitable for registration, etc.).

STAYCATION reserves the right to temporarily suspend access to the Website, without compensation or prior notice, in order to carry out maintenance operations linked to technological developments, or which is required to ensure the continuity of the service. The Member releases STAYCATION from all liability in this regard and waives all claims and/or proceedings against it as a result. Temporary interruptions to the service will, to the extent possible, be notified via the Website at least twenty-four (24) hours before they occur, except when these interruptions are of an emergency nature.

STAYCATION reserves the right to modify or update its hardware, operating system and, in general, all or part of the Website in the light of technological developments.

11. INSURANCE

No insurance is included in STAYCATION's Services or in the prices quoted on the Website.

STAYCATION therefore recommends that the Member take out an insurance policy covering the consequences of certain cases of cancellation or an assistance policy covering certain risks, such as repatriation costs in the event of accident or illness.

12. FORCE MAJEURE

STAYCATION shall not be held liable for any failure to fulfil any of its obligations resulting from an event of force majeure as defined by Article 1218 of the French Civil Code.

In particular, STAYCATION will not be deemed to have committed any breach in the event of an event of force majeure preventing it from carrying out the Booking, such events which include, in particular, floods, health epidemics (including any event consecutive to and/or linked to covid-19, even if it is foreseeable on the day of the booking of a Service), bad weather, storms, earthquakes, riots, states of emergency, acts of terrorism, war, strikes, suspension or stoppage of a sporting event, any legal or regulatory obligation or public order imposed by the relevant authorities, and which would have the effect of substantially modifying the GCUS, as well as any other event of force majeure or fortuitous event within the meaning of Article 1218 of the French Civil Code.

Where applicable, STAYCATION shall immediately inform the Member by any means.

If, due to an event of force majeure, a Booking is entirely and definitively cancelled, the Member can choose to either be reimbursed the total amount of the Booking, or request a credit note for an amount corresponding to the amount of the Booking. In this case, such credit note will be valid for a period of one (1) year from its issue for a Booking in the same amount.

Members may not claim any compensation from STAYCATION for any situation resulting from a force majeure event.

13. OWNERSHIP OF THE WEBSITE

With the exception of the elements (information, photographs, articles, brands, etc.) of the Partner Hotels published on the Website which are not the property of STAYCATION, all the elements appearing on the Website (including texts, graphics, software, photographs, images, videos, sounds, plans, names, logos, brands, creations and various protectable works, databases, and any other distinctive sign belonging to STAYCATION) are the exclusive property of STAYCATION.

The GCUS do not confer any right of ownership over trademarks, designs and models, logos, graphic expressions or any other distinctive signs likely to be protected by an industrial or intellectual property right belonging to STAYCATION. Consequently, the Member shall refrain, in particular, from: integrating all or part of the content of the Website into any third-party website, for commercial or non-commercial purposes, other than with the express prior authorisation of STAYCATION; using a robot, in particular a spider, an Internet website search or retrieval application or any other means to retrieve or index all or part of the content of the Website, other than with the express prior authorisation of STAYCATION; and copying the information onto media of any kind that can be used to reconstitute all or part of the original files.

Any non-expressly authorised use of elements of the Website constitutes an infringement of the rights of third parties likely to result in the civil and/or criminal liability of its author. In this respect, STAYCATION reserves the right to take legal action against any Member who does not comply with this article.

Notwithstanding the foregoing, STAYCATION may authorise a third party to include, in a linked website, one or more hypertext links to the Website, provided that such use is made with the prior written consent of STAYCATION for non-commercial purposes, in compliance with applicable legal and/or regulatory provisions, and without prejudice to the honour and reputation of STAYCATION. STAYCATION reserves the right to take all appropriate measures to remove unauthorised links and, in any event, to withdraw authorisation for a link at any time and without prior notice.

In particular, it is specified that photographs published on the Website are intended to give the Member an overview of the Services offered. These photographs are for information purposes only and may differ from the actual Services. Changes may occur between the date on which the photograph or illustration was taken and the date of the booking. Minor variations may therefore exist, where applicable, between the photographs appearing on the Website and the Service provided. In any event, these differences shall not affect the essential characteristics of the Services offered and STAYCATION cannot be held liable in this respect.

14. PERSONAL DATA – COLD CALLING

The Member is invited to make itself aware of STAYCATION's privacy policy (accessible here) so as to understand how STAYCATION uses, processes and protects the personal data that the Member provides to STAYCATION when creating a Personal Space, booking a Service and any other use of the Website.

Members may request, free of charge, that their telephone number be registered on the BLOCTEL list, which is available at the following address: www.bloctel.gouv.fr., to prevent being subjected to cold calling.

15. MISCELLANEOUS

15.1. General information: administrative and health formalities

The administrative and health formalities required for each Booking (where applicable), in particular as regards passports, visas or vaccinations, as well as any major health risks, are indicated on the following site: http://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs_909/index.html. The Member undertakes to consult the said site.

This information is provided subject to changes in applicable regulations or changes in health risks at the time of departure and is intended for French nationals. It is therefore the responsibility of nationals of countries other than France to obtain prior information from the relevant authorities in their country of origin and, where applicable, in the countries of destination and transit.

It is the Member's responsibility to take note of this information and of any formalities to be completed before travelling to the country of destination and, where applicable, of transit. It is also the Member's responsibility to complete these formalities unless specific conditions apply. In particular, it is the Member's responsibility to obtain the administrative authorisations required for minors to travel, and to be able to present them on the day of travel.

It is also the Member's responsibility to make itself aware of the “travel advice” for their destination and to take any useful and recommended precautionary measures before departure and throughout the Booking. The Member may consult the hypertext link on the following website: http://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs_909/index.html.

15.2. Contact details

Should the Member encounter any issues or non-conformity during the Booking, the Member may request assistance from (i) the Partner Hotel (whose contact details appear in the main characteristics of the Service on the Website and in the Booking confirmation) or (ii) Staycation (the latter being responsible for informing the Partner Hotel) by:

telephone, depending on the country concerned:

France : 07 80 90 01 18
United Kingdom : (44) 7458 041341
Belgium : (33) 7 80 90 01 18
Spain : (33) 7 80 90 01 18
Monaco : (33) 7 80 90 01 18
Switzerland : (33) 7 80 90 01 18

email : hello@staycation.co

by post to the following address: STAYCATION, 18 rue Soleillet - 75020 Paris.

15.3. Claims

Any claim relating to a specific Service which has been provided must be made, as soon as possible, to the Partner Hotel or the STAYCATION point of contact (the latter being responsible for informing the Partner Hotel) in accordance with article 15.2 hereabove. Where applicable, if the Service was different to that which had been planned, then STAYCATION and the Member will apply the provisions of article 10.1 above.

15.4. Severability

Should any one of the provisions of the GCUS be declared null and void or inapplicable, in respect of an applicable rule of law or a definitive judicial decision, such provision will be modified so as to render it valid, or it will be deemed unwritten, which shall neither result in the nullity of the GCUS, nor affect the validity of the other provisions thereof.

15.5. No waiver

If STAYCATION or the Member do not claim the enforcement of any of the provisions of the GCUS or they accept its non-performance, whether permanently or temporarily, this shall neither be interpreted as, nor constitute, a waiver by STAYCATION or the Member of its right to subsequently enforce such provision or any other provision of the GCUS.

16. APPLICABLE LAW - MEDIATION - JURISDICTION

The GCUS are governed by French law, subject to the application of any mandatory rules of the Member's country of residence.

In the event of issues or disputes, the Member must contact STAYCATION or the Partner Hotel by the means indicated in article 15.2 of the GCUS.

In the event of a negative response or in the absence of a response from STAYCATION or the Partner Hotel within sixty (60) days, the Member may refer the matter to the Tourism and Travel Ombudsman (MTV) under the conditions defined in Articles L611-1 et seq. of the French Consumer Code. The MTV's contact details are as follows: MTV Médiation Tourisme Voyage BP 80 303 - 75823 Paris Cedex 17 and the procedures for filing a claim are available on its website: https://www.mtv.travel/.

In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform to facilitate the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform can be accessed via the following link: https://webgate.ec.europa.eu/odr/.

The Member remains free to accept or reject mediation and each party is free to accept or reject the solution proposed by the mediator. Failing this, the dispute shall fall within the jurisdiction of the relevant courts in accordance with the provisions of the Code of Civil Procedure.

LEGAL NOTICES

SITE EDITOR

This site, accessible at https://www.staycation.co (the "Site"), is operated by STAYCATION, a simplified joint stock company with share capital of €19,211.88, registered in the Paris Trade and Companies Register under number 829 869 023 and whose head office is located at 18 rue Soleillet – 75020 Paris.

VAT number: FR37829869023
SIRET: 829 869 023 00038
Phone number and opening hours: 07 80 90 01 18 – 9h–18h
Email address: hello@staycation.co
Publication Director: Mathieu Dugast

SITE HOSTING

Host name: Vercel Inc.
Address: 440 N Barranca Ave #4133, Covina, CA 91723
Email address: privacy@vercel.com

APPENDIX 1 - STANDARD INFORMATION FORM FOR THE SALE OF TRAVEL AND HOLIDAYS SET OUT IN THE MINISTERIAL ORDER DATED 1st MARCH 2018*

The combination of travel services being proposed to you is a package within the meaning of Directive (EU) 2015/2302 and Article L211-2 II of the French Tourism Code. You will therefore benefit from all the rights granted by the European Union applicable to packages, as transposed in the Tourism Code. STAYCATION will be entirely responsible for the proper performance of the package as a whole. In addition, as required by law, STAYCATION is covered by a specific protection to enable it to refund your payments and, if transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

Fundamental rights provided by Directive (EU) 2015/2302 transposed into the Tourism Code:

Travellers will receive all the essential information about the package before entering into the package travel contract.

Both the organiser and the retailer are responsible for the proper performance of all travel services included in the contract.

Travellers are provided with an emergency telephone number or contact details for the organiser or retailer.

Subject to reasonable notice, and possibly subject to an additional charge, travellers may assign their package to another person.

The package price may only be increased if specific costs increase (e.g. fuel prices) and if this possibility is explicitly provided for in the contract, and in any case it may not be changed less than twenty days before the start of the package. If the price increase exceeds 8% of the package price, the traveller may cancel the contract. If the organiser reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a reduction in the corresponding costs.

Travellers may cancel the contract without paying cancellation fees and receive a full refund of payments made if any of the essential elements of the package, other than the price, are the subject of a significant change. If, before the start of the package, the professional responsible for the package cancels it, travellers may obtain a refund and compensation, if applicable.

Travellers may cancel the contract without paying a cancellation fee before the start of the package in the event of exceptional circumstances, for example if there are serious safety concerns at the destination that are likely to affect the package.

In addition, travellers may cancel the contract at any time before the start of the package, subject to payment of an appropriate and justifiable cancellation fee.

If, after the start of the package, important elements of the package cannot be provided as planned, other appropriate services must be offered to travellers at no extra cost. Travellers may cancel the contract without paying any cancellation fees if the services are not performed in accordance with the contract, to the extent that such performance significantly disrupts the performance of the package and if the organiser does not remedy the problem.

Travellers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of travel services.

The organiser or retailer must provide assistance if the traveller is encountering issues.

If the organiser or retailer becomes insolvent, the amounts paid will be refunded. If the organiser or retailer becomes insolvent after the start of the package and if transport is included in the package, the repatriation of travellers is guaranteed. STAYCATION is in the process of taking out insolvency protection to enable travellers to contact this entity if they are refused services due to STAYCATION's insolvency. The details of this subscription will be the subject of a future update of the GCUS.

* NOR : ECOI1801883A